In order for you to be directed to the most suitable appointment for you, our receptionists will ask you a series of questions. This is to ascertain the correct appointment for you. You will then be placed on for a telephone or a face to face appointment with either a Doctor, Advanced Nurse practitioner, Nurse, Health care assistant, Phlebotomist or Pharmacist depending on your medical need. 

Our telephone lines are open from 8am until 1pm and reopen from 2pm until 6:30pm. As you can imagine our telephone lines are currently extremely busy. We advise patients that there is self help advice on our website and the NHS website. Pharmacists can also be very knowledgeable and helpful. 

Doctor Appointments

Appointments with a doctor can be made up to two weeks in advance. The Surgery can be very busy so we ask where possible that you make appointments via the telephone. You can speak to any of our doctors at the surgery for a routine telephone consultation appointment. Appointments for nurses, health care assistant and blood tests appointments can be made several weeks in advance. 

Nurse, Health Care Assistant and Blood Test Appointments

We have practice nurses at the surgery every day. Our Health Care Assistant has clinics four days a week and the Phlebotomist’s (who take blood) have clinics 4 mornings a week. You can book appointments for our Nurses, Health Care Assistant, Phlebotomist, and Pharmacist in advance. Please note that this is only a guide and subject to change due to staff leave or illness.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

SMS Service

We can now text you your appointment details. Please let the receptionist know your mobile phone number. You can also receive an appointment reminder the day before your appointment. If you do not wish to receive this service, please let the receptionist know.

If you have any signs or symptoms of a UTI you will need to contact the surgery by telephone and bring a sample to the surgery by 11am. You will need to answer questions over the phone with regards to your symptoms which could be any of the following:

• fever
• cloudy urine
• painful/difficult urination
• getting up in the night to pee
• frequency
• urgency
• pain in side or above groin
• blood in urine 

The sample will need to arrive by 11. Depending on your age and symptoms the sample will either be dipped by a Nurse/HCA and/or sent to the laboratory for testing. You will be contacted with the results with either advice or to collect an antibiotic from the pharmacy. For further information please click on this Patient information leaflet if you are under 65. If you are over 65 please click on this Patient Information Leaflet  

If you are bringing a sample to surgery before 11 please print the form below and bring it with the sample. The sample will need to be in a sterile container. 

Urine Form Feb 2021

Home Visits

Whilst we encourage our patients to come to the surgery where we have the proper equipment and facilities available, we do appreciate this is not always possible.

In this respect, if you do need a home visit you will need to contact the surgery BEFORE 11am on the day that you wish for the visit to take place.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls. The doctor will phone first before visiting. 

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Struggling financially can significantly impact your day-to-day life, here are some resources to support you.

Mental Health and Money Advice

For practical advice and tips to help you manage your mental health and money issues

Click: mentalhealthandmoneyadvice.org

Mental Health and Debt Guide

Click: The MoneySavingExpert.com guide to mental health and debt

Better Health – Every Mind Matters 

Click: Every Mind Matters – NHS (www.nhs.uk)

Benefits Calculators

Turn2us – Click: Turn2us Benefits Calculator

Entitled2 – Click: Benefits Calculator – entitledto

Budgeting Tools

Policy in Practice – Click: betteroffcalculator.co.uk

Money Advice Service – Click: moneyhelper.org.uk

Money Advice Plus 

Specialist debt and benefit advice, casework and support

Call: 01273 664 000

Click: moneyadviceplus.org.uk

Moneyworks 

Here to help Brighton & Hove residents save money, make money and manage their money better. The services are for anyone who is struggling to make ends meet. Drop-ins and helpline support.

Call: 0800 988 7037

Click: advicebrighton-hove.org.uk

Citizens Advice Brighton and Hove 

Provide free confidential and impartial advice

Call: 08082 78 78 15

Click: cabrightonhove.org

St Lukes Advice Service 

Provides free advice, information and help with form filling in relation to debt, benefits and pension credit.

Call: 01273 549203

Click: stlukesadviceservice.org.uk

Possability People 

Possability People offers a wide range of support and advice to disabled people, their families, friends, and carers.

Can help with enquiries about;

• Disability benefits (ESA, UC, PIP, AA, Carers Allowance, WTC)
• Disability benefits appeals
• Some pension credit enquiries
• Some Council Tax enquiries
• Fuel debt or changing fuel providers
• Utilities debt
• Information on equipment or assistive technology
• Accessible holidays
• Food bank referrals

Call: 01273 894050 

If you are deaf or hard of hearing text us on 07718 42 42 14

Click: Advice for disabled people – Possability People

Financial Support Life for Victims of Domestic Abuse 

Financial support for victims of domestic abuse.

Call: 01323 635 987

Click: moneyadviceplus.org.uk

Armed Forces Network

If you or a close member of your family have served or are serving in the UK Armed Forces there is help and support available

Call: 01273 403696

Click: Sussex Armed Forces Network

National Debt and Money Advice

Offers free and impartial money advice, set up by the government.

Call: 0800 138 7777

Type Talk: 18001 0800 915 4622

Whatsapp: 07701 342744

Click: moneyhelper.org.uk

StepChange

Online and telephone free, confidential debt advice

Call: 0800 138 1111

Click: StepChange.org

National Debtline

Free independent debt advice on the telephone or webchat and offer online tools

Call: 0808 808 4000

Click: tools.nationaldebtline.org

Debt Advice Foundation 

Debt advice, tools and resources

Call: 0800 043 40 50

Click: debtadvicefoundation.org

Community Hub 

The Community Hub operates Monday to Friday from 10am to 4.30pm.

If you need emergency help with food, energy bills and other essentials, phone 01273 293 117 and select option 1. You’ll be directed to the Local Discretionary Social Fund.

For queries relating to COVID-19, phone 01273 293 117 and select option 2. You’ll be directed to the Community Hub.

If you are over 18, require food or shopping related support and can afford to pay for this, phone 01273 293 117 and select option 3. You’ll be directed to Food Support at Impact Initiatives.

If you need help to stay safe and well, or if you need care and support, phone Access Point on 01273 295 555.

Click: brighton-hove.gov.uk to request help for yourself or someone else

Brighton and Hove Food Partnership 

A non-profit organisation including community organisations, statutory agencies, local business and individual residents. Offering various community food projects, including community gardens, food sharing, food banks and free or low cost meals.

Brighton and Hove Food Partnership – We’re a non-profit organisation helping people learn to cook, eat a healthy diet, grow their own food and waste less food.

Click: bhfood.org.uk

Brighton Unemployed Centre Families Project 

Provides practical support, education and advice to those in poverty, poor living conditions or low incomes.

Call: 01273 671 213

Click: BUCFP

Impact Young People Centre (YPC)

City Centre space for drop-in support, affordable meals, activities, counselling, peer support

Call: 01273 887886

Click: impact-initiatives.org.uk

Discretionary Help and Advice 

If you already claim benefits and need extra help to pay your Council Tax, home removal costs or rent in advance, our discretionary payments could help.

Call: 01273 292000 

Click: brighton-hove.gov.uk

Welfare Rights

Contact the Welfare Rights team to ensure you don’t miss out on money that you can claim as benefits

Call: 01273 291116

Click: brighton-hove.gov.uk

Help with your Council Tax Account 

Call: 01273 437792

Click: brighton-hove.gov.uk

Self-help – Online Information, Resources and Tips to support your Mental Health and Well-being.

Better Health – Every Mind Matters 

Click: Every Mind Matters – NHS (www.nhs.uk)

Sussex Mental Healthline

The Sussex Mental Healthline is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.

Call 24/7: 0300 5000 101

Click: https://www.sussexpartnership.nhs.uk/your-mental-health/getting-help/sussex-mental-healthline 

Mental Health Rapid Response Service (MHRRS)

Provides support for adults (18+) experiencing a mental health crisis.

If you do not feel you are able to keep yourself safe, and do not need immediate medical assistance, you should contact the Mental Health Rapid Response Service which is able to offer immediate support.

Call 24/7: 0300 304 0078 – if the line is busy, an advice message will be given, anyone can refer.

E-Wellbeing (adults)

Click: https://e-wellbeingadults.co.uk/

E- Wellbeing (Youth) 

Click: Home – e-wellbeing

Community Roots 

Community Roots is a group of sixteen community groups working together to provide prevention, well-being and recovery support for people with a range of mental health issues. Support for carers and families is also available.

A Freephone Central Access Point phone number is operated by a team of Community Navigators who can guide people through the support available and provide professional advice.

To Self-refer Online Click: Community Roots

Call Monday to Friday 9-5pm: 0808 196 1768.

Brighton and Hove Well-being Service 

The well-being service supports people with mild to moderate mental health difficulties. The service provides talking therapies to adults (18+) with mild to moderate depression, anxiety disorders and trauma.

The Children and Young People’s (CYP) service provides a range of treatment for young people from 4-25 who require support for anxiety, low mood, stress and phobias. The service offers an open access Advice and Information Service to the public as well as to Well-being clients.

To Self-refer Online Click: Brighton and Hove Wellbeing Service

Call: 0300 002 0060

Email: bics.brighton-and-hove-wellbeing@nhs.net

Sussex Partnership Foundation Trust (SPFT) 

Sussex Partnership Foundation Trust is the specialist mental health service. Access to support is via GP and primary care team and other professional referral routes.

Click: Sussex Partnership NHS Foundation Trust

Suicide Awareness – Preventing Suicide in Sussex 

Are you thinking about suicide?

Are you worried about someone you know?

Call: 116 123 (free number) or 01273 772277

Click: Preventing Suicide in Sussex

Grassroots Stay Alive App 

A suicide prevention resource if you are having thoughts of suicide or are concerned about someone else who may be considering suicide.

Download the App: Stay Alive App – Grassroots Suicide Prevention (prevent-suicide.org.uk)

Bereaved by Suicide 

Call: 07376 616628

Click: Sussexbereavedbysuicide@cruse.org.uk

Together Co 

Support to navigate local services and make connections with people and places to benefit your health and well-being.

Click: Social Prescribing Brighton & Hove | Together Co

Call: 01273 229 382

Change Grow Live – Brighton and Hove Recovery Services 

Call: 01273 731900

Click or Email – Brighton and Hove Recovery Service | Change Grow Live

Rehab 4 Addiction – Drug and Alcohol Support 

Rehab 4 addiction is a website that offers guidance and support for people experiencing problems with substance misuse and co-occurring mental health problems in Brighton.

Click: https://www.rehab4addiction.co.uk/country-wide/drug-alcohol-rehab-brighton

Brighton and Hove City Council 

Brighton and Hove City Council provides support for social care, education, housing, finance and related public services.

Click: brighton-hove.gov.uk

Breakeven 

Free gambling counselling

Click: breakeven.org.uk