Appointments
The quickest way to get help is to send us an online request.
You can use an online request for almost anything: a new problem, an ongoing condition, your test results, a sick note or an admin question.
This is called total triage. Your request goes straight to our triage team, who review it and arrange the right kind of help (a phone call, a video call, a face-to-face appointment, a message or a prescription) with the right person for you, whether that is a GP, a nurse, a pharmacist, a paramedic or another member of the team. It means you do not need to phone for an appointment.
If you cannot go online, call us on 01273 305723 and our reception team will fill in the request with you.
Online requests are open Monday to Friday, 8:00am to 6:30pm. A non-urgent request submitted after 5pm is likely to be answered the next working day.
Urgent advice
If it is a life-threatening emergency, call 999 now
For example chest pain, difficulty breathing, heavy bleeding or signs of a stroke.
If you need help urgently, contact us as early in the day as you can. Send an online request and say it is urgent, or call us on 01273 305723. We will assess it and arrange same-day care if you need it.
When we are closed, call NHS 111 or go to 111.nhs.uk for urgent advice.
Home visits
Most problems are best dealt with at the surgery, where we have the equipment and tests we need. Home visits are for patients who are housebound or too ill to travel. If you think you need one, please call us on 01273 305723 as early as you can, ideally before 10am, so the doctor can plan the day’s visits.
Cancel or change an appointment
Please let us know as soon as you can if you cannot come, so we can offer your appointment to someone else. You can cancel:
- in the NHS App
- by replying to your appointment reminder text, or
- by calling us on 01273 305723.
This page was last updated in June 2026.
