Practice Policies

A DNA occurs when an appointment is not attended and the patient has not contacted the practice in advance to cancel it or when the cancellation is so late that it is made impossible to allocate that time to another Patient who may need an appointment.

The practice will code this DNA. Patients that do not keep appointments and do not cancel them cost the NHS millions of pounds, they also waste the clinicians time and deprive other patients of an appointment.

Please help us support the whole practice community by cancelling appointments you no longer need.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.