Complaints about how we handle your data
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If you have concerns about how we have collected, used or shared your information, please tell us first so we can put it right.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection. We would prefer the chance to sort things out for you first, but it is your choice.
Tell us first
Please contact us in whichever way is easiest for you. You do not need to use any particular form of words. Just tell us:
- what your concern is
- roughly when it happened, if you know
- what you would like us to do
You can:
- email sxicb-bh.saltdeancomplaints@nhs.net
- write to us at Saltdean and Rottingdean Medical Practice, Grand Ocean, Longridge Avenue, Saltdean, Brighton, BN2 8BU
- call the practice on 01273 305723
- come to reception and speak to us in person
How we will respond
When we receive your complaint, we will:
- acknowledge it within 30 days
- look into what happened
- tell you the outcome as soon as we reasonably can
- explain what we are doing to put things right, where we accept something has gone wrong
This commitment is set out in the Data (Use and Access) Act 2025, which gives you a clear route to raise data concerns with the practice.
Who handles your complaint
Data complaints are handled by our Practice Manager, with input from our Information Governance Lead (Dr James Murdoch) and our Caldicott Guardian (Dr Jason Bolton) where needed. We may also seek advice from our Data Protection Officer at NHS South, Central and West.
If your complaint involves a clinician’s care or the practice more widely, we may handle it under our normal complaints process as well as our data complaints process. We will tell you if so.
If you are not satisfied with our response
You can complain to the Information Commissioner’s Office (ICO). The ICO is the UK’s independent regulator for data protection.
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 123 1113
Online: ico.org.uk/make-a-complaint
You can complain to the ICO at any time, but they usually expect you to have raised your concerns with us first.
If you want to see what we hold
If you are unsure what information we hold about you and want to see it, that is a Subject Access Request rather than a complaint. How to ask for a copy of your record.
This page was last updated in May 2026.
