Technology we use in your care
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We use a range of digital tools to help us look after you. This page tells you what we use, why, and what choices you have.
Every tool we use is checked against the same standards: a Data Protection Impact Assessment, a Data Processing Agreement, and (for clinical tools) a clinical safety case. The full list of systems is in Appendix A of our Patient Privacy Notice.
Heidi Health: AI assistant for note-taking
Some of our clinicians use an AI assistant called Heidi Health to help with note-taking during consultations.
Heidi listens to the conversation in your consultation and produces a draft of the clinical notes. The clinician reviews the draft, edits anything that needs changing, and approves it before it is added to your record.
The audio is used only to produce the draft notes. It is automatically deleted once that is done. We do not keep recordings of your consultations.
Your clinician will explain how it works and ask for your verbal consent before they start. You can decline at any point and this will not affect your care.
Heidi is hosted in the UK on Amazon Web Services. We have completed a Data Protection Impact Assessment, a Data Processing Agreement and a DCB0160 clinical safety case for its use.
Download our patient leaflet on AI-assisted note-taking
Or view our Heidi specific Privacy Notice for more detailed information
Accurx: messaging, online consultations and video calls
We use Accurx for several things:
- Text messages from the practice (for example, appointment reminders, links to forms, results)
- Online consultations and triage, where you can submit a request through our website and a clinician reviews it
- Questionnaires we send you to complete before an appointment
- Document sharing, like sending you a fit note or a letter
- Video consultations when these are appropriate for your care
Video consultations through Accurx are not recorded or stored.
Text messages are visible on your mobile device, so we keep clinical detail in messages to a minimum. If you would prefer not to receive text messages from us, please let us know.
Accurx is hosted in the UK. Their full privacy policy is available at accurx.com/privacy-policy.
SystmOne: your medical record
Your medical record is held on SystmOne, our clinical system. It is provided by TPP (The Phoenix Partnership) and hosted in the UK.
SystmOne holds your medical history, medications, allergies, test results, consultations and correspondence. It is the central record that follows you between GP practices throughout your life.
Practice staff access SystmOne with NHS Smartcards. Access is role-based, so staff only see what they need to do their job, and every access is logged.
NHS App
The NHS App lets you see most of your record, order repeat prescriptions, book some appointments, and manage your nominated pharmacy. The NHS App is provided by NHS England and has its own privacy notice.
Find out more about the NHS App
Other systems behind the scenes
Several other systems support your care without you needing to interact with them directly. These include:
- Surgery Connect (X-on Health): our telephone system, which records calls for staff training, complaints handling and to protect staff from abusive calls.
- Lexacom: a digital dictation system clinicians use to record letters and reports.
- Healthtech-1: our online new-patient registration system.
- iGPR: how we process Subject Access Requests, insurance reports and other third-party requests for information.
The full list, including who provides each system and the legal basis for processing, is in Appendix A of our Patient Privacy Notice.
How we add new technology
Before we use a new system that handles patient information, we go through the same checks every time:
- a Data Protection Impact Assessment to identify and reduce privacy risks
- a Data Processing Agreement with the supplier, setting out who is responsible for what
- for clinical tools, a DCB0160 clinical safety case assessing patient safety risks
- review and approval by our Caldicott Guardian and Information Governance Lead
- updates to this Privacy Notice and Appendix A so you know what we use and why
This page was last updated in May 2026.
