Prescriptions

You can also:

• send an online request if a medicine is not on your repeat list, you have run out, or you need a one-off item
• order in writing by ticking the items on your repeat slip and posting it in the box outside the surgery, or handing it in at reception.

For your safety, we cannot take prescription requests over the phone.

If you order medicines for someone else, such as your child or someone you care for, you can set up proxy access to order them online. See Support for carers.

We cannot always reorder a medicine straight away, for example if a medication review is due, it is too early, the item was a one-off, or it was started by the hospital.

Questions about your medicines

If you have a question about how to take your medicine, its side effects, doses or interactions, your local pharmacist can help with most things.

For anything your pharmacist cannot answer, send us an online request and choose the medication option.

Your nominated pharmacy

Most prescriptions are sent electronically to the pharmacy of your choice through the Electronic Prescription Service (EPS), so you do not need a paper prescription. You can choose, change or cancel your nominated pharmacy at any time in the NHS App, or by asking us.

Pharmacy First

You can get advice and treatment for some common conditions directly from a pharmacy, without seeing a GP, under Pharmacy First. Pharmacists can assess and, where appropriate, supply prescription medicines for:

• earache (ages 1 to 17)
• impetigo
• infected insect bites
• shingles
• sinusitis
• sore throat
• urinary tract infections (women aged 16 to 64)

Many pharmacies also offer the NHS Pharmacy Contraception Service and NHS blood pressure checks. Find a pharmacy near you.

This page was last updated in June 2026.