Prescriptions

Ordering Prescriptions

Please allow 2 full working days (48 hours) for all repeat prescription requests to be processed.
Requests made after 4pm will be treated as received the next working day.
Please remember to allow extra time for weekends and bank holidays.

We do not accept prescription requests by telephone for safety reasons.

Ordering Repeat Prescriptions

You can order your repeat medication in the following ways:

✅ NHS App (Recommended)

The quickest and most secure way to order your repeat prescription is via the NHS App.

Using the NHS App you can:

• Order repeat prescriptions
• Track the status of your request
• Nominate or change your pharmacy

Download the NHS App here:

NHS App

For further information on the NHS App please Click Here

📝 Online Triage

You can submit a medication request using our online triage from.

This is suitable if:

• You need to request a medication that is not listed on your repeat prescription
• You believe a medication has been missed
• You need to request an ‘acute’ (one-off) medication
• You have a query about your prescription
• You’d like to order a repeat prescription

Please include:

• The full name of the medication
• The dose and strength (if known)
• The reason for your request

Submit a Triage Request

✍️ In Writing

• Tick the items you need on your repeat slip.
• Place the slip in the post box outside the front door or the white prescription box at reception.
• You may also post your request to the surgery.

Please ensure you clearly mark the items required to avoid delays.

When Can I Order My Medication?

We recommend ordering your medication when you have 7 days’ supply remaining.

You may not be able to order medication if:

• You are due a medication review
• It is too early to reorder
• The item was prescribed as a one-off (acute prescription)
• The medication was prescribed by a hospital

If you are unsure, please contact the surgery.

Medication Reviews & Monitoring

Patients on repeat medication will be asked to have a medication review at least once a year with a GP or Practice Pharmacist.

Some medications require regular monitoring, such as:

• Blood tests
• Blood pressure checks
• Weight monitoring

Please ensure these are completed in a timely manner to avoid delays in future prescriptions.

Forgotten Medication / Emergency Supply

If you run out of medication unexpectedly:

• Your local pharmacy may be able to provide an emergency supply.
• You can contact NHS 111 for urgent prescription advice, including controlled drugs where appropriate.

For further information about out-of-hour medications please Click Here

To request an emergency prescription please Click Here

Travelling Abroad with Medication

If you are travelling abroad:

• Please allow up to 72 hours for processing.
• Include your travel dates with your request.
• We can provide a maximum of 3 months’ supply in line with NHS guidance.

Sedatives for Flying or Medical Procedures

We do not prescribe diazepam or similar sedatives for:

• Fear of flying
• MRI or CT scans
• Dental procedures
• Specialist-led procedures

Why?

• Safety risks (reduced alertness and reaction time)
• Increased risk of blood clots on flights
• Unpredictable reactions
• Legal restrictions abroad
• Not recommended by prescribing guidelines for phobias

If you are anxious about:

• A scan → contact the hospital team arranging it
• Dental work → speak to your dentist
• Flying → consider airline-run fear of flying courses such as EasyJet Fearless Flyer or British Airways Flying with Confidence

If anxiety is affecting your daily life, please book an appointment to discuss appropriate support.

Medication Queries

For questions about:

• How to take your medication
• Side effects
• Dosage
• Interactions

Please speak to:

• Your local pharmacist
• Complete a triage form