In order for you to be directed to the most suitable appointment for you, our receptionists will ask you a series of questions. This is to ascertain the correct appointment for you. You will then be placed on for a telephone or a face to face appointment with either a Doctor, Advanced Nurse practitioner, Nurse, Health care assistant or Phlebotomist depending or your medical need.
Our telephone lines are open at 8am until 1pm and reopen at 2pm until 6:30pm. As you can imagine our telephone lines are currently extremely busy. We advise patients that there is self help advice on our website and the NHS website. Pharmacists can also be very knowledgeable and helpful. We also have e-consult for administrative help and request for sick notes.
If you are asked to come into surgery you will still be required to wear a mask or face covering. You will also be asked NOT to come to surgery if you are positive the corona virus, however if the clinician feels they need to see you face to face, you can still be seen. They may take additional precautions during this appointment or ask you to be seen in the car park.
Appointments with a doctor can be made up to two to three weeks in advance. The Surgery can be very busy so we ask where possible that you make appointments via the telephone. You can speak to any of our doctors at the surgery for a routine telephone consultation appointment. When a face to face appointment is made with our doctors and nurses you will still be asked to wear a mask to the surgery. Appointments for nurses, health care assistant and blood tests appointments can be made several weeks in advance.
Nurse, Health Care Assistant and Blood Test Appointments
We have practice nurses at the surgery every day. Our Health Care Assistant has clinics four days a week and the Phlebotomist’s (who take blood) have a total of 6 clinics every morning of the week. You can book appointments for our Nurses, Health Care Assistant and Phlebotomist in advance. Please note that this is only a guide and subject to change due to staff leave or illness.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
We can now text you your appointment details. Please let the receptionist know your mobile phone number. You can also receive an appointment reminder the day before your appointment. If you do not wish to receive this service, please let the receptionist know.