Non-NHS Services and Fees

Urinary Tract Infection (UTI) Advice 

Pharmacy First

If you are experiencing symptoms of a UTI, you can now access treatment through the NHS Pharmacy First service. Before contacting the surgery, please consider visiting your local pharmacy for advice and treatment. Pharmacists are trained to assess and treat UTIs, and they may provide you with antibiotics or other treatments, depending on your symptoms.

Common symptoms of a UTI include:

• Fever
• Cloudy urine
• Painful or difficult urination
• Waking up at night to urinate
• Increased frequency or urgency
• Pain in the side or above the groin
• Blood in the urine

If you are under 65 and do not have symptoms requiring further medical attention, your pharmacist may be able to offer you advice and treatment directly.

When to Contact the Surgery:
If you are unable to access a pharmacy or if your symptoms are more severe, please contact the surgery by phone and bring a urine sample to the surgery by 11am. You will need to answer a few questions about your symptoms. Depending on your age and symptoms, your sample will either be tested by a Nurse or Healthcare Assistant (HCA) or sent to the laboratory for further testing. We will contact you with the results, and if necessary, you can collect antibiotics from the pharmacy.

For patients over 65: Please refer to this Patient Information Leaflet

If you do bring a sample to the surgery before 11am, please print and complete the form below and bring it with your sample. The sample must be in a sterile container.

Struggling financially can significantly impact your day-to-day life, here are some resources to support you.

Mental Health and Money Advice

For practical advice and tips to help you manage your mental health and money issues

Click: mentalhealthandmoneyadvice.org

Mental Health and Debt Guide

Click: The MoneySavingExpert.com guide to mental health and debt

Better Health – Every Mind Matters 

Click: Every Mind Matters – NHS (www.nhs.uk)

Benefits Calculators

Turn2us – Click: Turn2us Benefits Calculator

Entitled2 – Click: Benefits Calculator – entitledto

Budgeting Tools

Policy in Practice – Click: betteroffcalculator.co.uk

Money Advice Service – Click: moneyhelper.org.uk

Money Advice Plus 

Specialist debt and benefit advice, casework and support

Call: 01273 664 000

Click: moneyadviceplus.org.uk

Moneyworks 

Here to help Brighton & Hove residents save money, make money and manage their money better. The services are for anyone who is struggling to make ends meet. Drop-ins and helpline support.

Call: 0800 988 7037

Click: advicebrighton-hove.org.uk

Citizens Advice Brighton and Hove 

Provide free confidential and impartial advice

Call: 08082 78 78 15

Click: cabrightonhove.org

St Lukes Advice Service 

Provides free advice, information and help with form filling in relation to debt, benefits and pension credit.

Call: 01273 549203

Click: stlukesadviceservice.org.uk

Possability People 

Possability People offers a wide range of support and advice to disabled people, their families, friends, and carers.

Can help with enquiries about;

• Disability benefits (ESA, UC, PIP, AA, Carers Allowance, WTC)
• Disability benefits appeals
• Some pension credit enquiries
• Some Council Tax enquiries
• Fuel debt or changing fuel providers
• Utilities debt
• Information on equipment or assistive technology
• Accessible holidays
• Food bank referrals

Call: 01273 894050 

If you are deaf or hard of hearing text us on 07718 42 42 14

Click: Advice for disabled people – Possability People

Financial Support Life for Victims of Domestic Abuse 

Financial support for victims of domestic abuse.

Call:  0808 1968845

Click: moneyadviceplus.org.uk

Armed Forces Network

If you or a close member of your family have served or are serving in the UK Armed Forces there is help and support available

Call: 01273 403696

Click: Sussex Armed Forces Network

National Debt and Money Advice

Offers free and impartial money advice, set up by the government.

Call: 0800 138 7777

Type Talk: 18001 0800 915 4622

Whatsapp: 07701 342744

Click: moneyhelper.org.uk

StepChange

Online and telephone free, confidential debt advice

Call: 0800 138 1111

Click: StepChange.org

National Debtline

Free independent debt advice on the telephone or webchat and offer online tools

Call: 0808 808 4000

Click: tools.nationaldebtline.org

Debt Advice Foundation 

Debt advice, tools and resources

Call: 0800 043 40 50

Click: debtadvicefoundation.org

Community Hub 

The Community Hub operates Monday to Friday from 10am to 4.30pm.

If you need emergency help with food, energy bills and other essentials, phone 01273 293 117 and select option 1. You’ll be directed to the Local Discretionary Social Fund.

For queries relating to COVID-19, phone 01273 293 117 and select option 2. You’ll be directed to the Community Hub.

If you are over 18, require food or shopping related support and can afford to pay for this, phone 01273 293 117 and select option 3. You’ll be directed to Food Support at Impact Initiatives.

If you need help to stay safe and well, or if you need care and support, phone Access Point on 01273 295 555.

Click: brighton-hove.gov.uk to request help for yourself or someone else

Brighton and Hove Food Partnership 

A non-profit organisation including community organisations, statutory agencies, local business and individual residents. Offering various community food projects, including community gardens, food sharing, food banks and free or low cost meals.

Brighton and Hove Food Partnership – We’re a non-profit organisation helping people learn to cook, eat a healthy diet, grow their own food and waste less food.

Click: bhfood.org.uk

Brighton Unemployed Centre Families Project 

Provides practical support, education and advice to those in poverty, poor living conditions or low incomes.

Call: 01273 671 213

Click: BUCFP

Impact Young People Centre (YPC)

City Centre space for drop-in support, affordable meals, activities, counselling, peer support

Call: 01273 887886

Click: impact-initiatives.org.uk

Discretionary Help and Advice 

If you already claim benefits and need extra help to pay your Council Tax, home removal costs or rent in advance, our discretionary payments could help.

Call: 01273 292000 

Click: brighton-hove.gov.uk

Welfare Rights

Contact the Welfare Rights team to ensure you don’t miss out on money that you can claim as benefits

Call: 01273 291116

Click: brighton-hove.gov.uk

Help with your Council Tax Account 

Call: 01273 437792

Click: brighton-hove.gov.uk

Mental Health and Wellbeing Support

Your mental health is just as important as your physical health. If you’re struggling or need support, there are many resources available to help you. Whether you’re looking for self-help advice, professional services, or crisis support, we are here to guide you.

Self-Help – Online Information, Resources, and Tips

Better Health – Every Mind Matters
The NHS provides a wide range of tips and resources to help you improve your mental health and wellbeing. Start by exploring Every Mind Matters.

Immediate Support & Crisis Services

Sussex Mental Healthline
If you or someone you know is in crisis and needs urgent mental health support, the Sussex Mental Healthline is available 24/7.
Call 0300 5000 101
Learn more here.

Mental Health Rapid Response Service (MHRRS)
If you feel you are unable to keep yourself safe but do not require immediate medical assistance, you can access urgent support through MHRRS.
Call 0300 304 0078 (24/7) – If the line is busy, an advice message will be provided.
Find out more about MHRRS.

Mental Health and Wellbeing Support Services

E-Wellbeing (Adults)
E-Wellbeing offers online support for adults experiencing mental health difficulties.
Visit E-Wellbeing for Adults.

E-Wellbeing (Youth)
Support is also available for young people through E-Wellbeing’s youth-focused platform.
Visit E-Wellbeing for Youth.

Community Roots
Community Roots provides a network of community groups offering well-being, recovery, and prevention support for individuals with mental health challenges, as well as support for carers and families.
Freephone 0808 196 1768 (Mon-Fri, 9-5)
Self-refer online to Community Roots.

Brighton and Hove Well-being Service
This service offers talking therapies for adults experiencing mild to moderate mental health issues like anxiety, depression, and trauma.
Call 0300 002 0060

email bics.brighton-and-hove-wellbeing@nhs.net 
Self-refer online to Brighton and Hove Well-being Service.

Children and Young People’s Service (CYP)
CYP offers mental health support for young people aged 4-25, including treatment for anxiety, low mood, stress, and phobias.
Visit the CYP Well-being Service.

Sussex Partnership NHS Foundation Trust
This specialist mental health service provides support via your GP or other professional referrals.
Learn more about Sussex Partnership NHS Foundation Trust.

Additional Support Resources

Suicide Prevention – Preventing Suicide in Sussex
If you or someone you know is experiencing thoughts of suicide, support is available.
Call 116 123 (Samaritans) or 01273 772277 (local service).
Visit Preventing Suicide in Sussex.

Grassroots Stay Alive App
The Stay Alive app provides suicide prevention resources if you or someone you know is struggling.
Download the Stay Alive App.

Bereaved by Suicide
Support is available for those who have been affected by suicide.
Call 07376 616628 or email sessexbereavedbysuicide@cruse.org.uk

Additional Wellbeing Services

Together Co – Social Prescribing
Together Co helps people connect with local services and opportunities to improve their health and wellbeing.
Call 01273 229 382
Visit Together Co Social Prescribing.

Change Grow Live – Brighton and Hove Recovery Services
Support is available for those in recovery, offering guidance and advice for managing mental health and wellbeing.
Call 01273 731900
Visit Change Grow Live Brighton and Hove.

Rehab 4 Addiction – Substance Misuse Support
If you or someone you know is struggling with substance misuse, Rehab 4 Addiction provides guidance and support.
Visit Rehab 4 Addiction.

Brighton and Hove City Council
The local council offers support for social care, housing, education, and finance-related services.
Visit Brighton and Hove City Council.

Breakeven – Gambling Support
Breakeven provides free gambling counselling for those who need help.
Visit Breakeven Gambling Support.

How to Get Support

If you’re unsure where to start or need more information, please don’t hesitate to reach out. You are not alone, and support is available.

• Call us on 01273 305723
• Email us at sxicb-bh.g81076@nhs.net

Important Reminder: You Are Not Alone

If you’re struggling, it’s okay to reach out. Taking the first step to ask for help is a brave and important decision. Whether it’s talking to a professional, using online resources, or reaching out to friends and family, there is support available to help you through difficult times.